Frequently Asked Questions
SUEDE Suede should always be dry-cleaned. Rub with a fine-bristled brush in a single direction. If the suede is dirty or marked, you can use a suede eraser (crepe eraser) to remove them. Avoid contact with water or denim, as this can cause color transfer on this type of leather. DO NOT apply ointments to the suede, especially alcohol-free waterproofers.
BRIDGE LEATHER If you want to remove dirt, dampen a clean cloth with water and gently apply it to the soiled areas. To maintain the leather's natural shine, you can apply moisturizer, keeping in mind that the leather's color may change. Avoid using liquids containing alcohol or shoe polish, as they may alter the leather's natural composition.
- GENERAL RECOMMENDATIONS
- When not in use, keep the shoes stored in their canvas bag
- Protect from dyes, perfumes, corrosive substances, or clothing, such as jeans, that can discolor and stain the leather.
- Avoid exposing the leather to strong heat sources
- Do not use household cleaning liquids or detergents to clean leather.
- If you wish, you can apply a waterproofer to protect the leather from dust and water. Please note that this may alter the leather's color.
- Do not apply ointments to the suede.
Yes, you can return or exchange them for another size. Your satisfaction is always our priority, so you have options for these processes. See Return and Exchange Policies.
Yes, 100%! The artisans who collaborate with Zapatera Caribeña imprint an invaluable artisanal legacy on our footwear. We value artisanal techniques over industrial ones because they add value and meaning to the designs.
Through our online store we accept:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
Yes. We are committed to making no more than 50 shoes per design, per color. We don't believe in mass production; we support ethical and conscious production and consumption processes. This way, we also guarantee exclusivity to our users.
Take your measurements with the pedimeter.
1. Print legal size (American system/8.5 x 14) or letter size (European system/A4).
2. Step on the sheet and place your heel on the scored line.
3. Take the measurement considering the protruding finger.
4. If the measurement is between two sizes, take the larger one.
The last used for this design runs true to standard size, however, it's slightly narrow due to the shape of the toe box. Therefore, it's recommended for people with narrow or medium-sized feet.
The ALAS design runs large. It's recommended to choose a smaller size. If you're a half size larger, go down a half size.
Yes! Let us know via email and we'll coordinate the order, as long as it hasn't reached the exclusivity limit. The lead time is two months.
The shoes are made in Buenos Aires, Argentina, by artisans using classic artisanal shoemaking techniques. Each pair takes two to three days to complete.
Yes! Donations can be made through ATH Móvil Business @zapateracaribena.
Yes! Shipments to the United States are made through USPS, while international shipments are made through DHL.
Leather is a noble material; it adapts easily to the foot, especially if it's made of high-quality leather. That is, if the shoes feel snug but not tight, you can contact us via email for suggestions.
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Heels
